Shipping & Returns

 

We ship first class mail internationally. Our rates are:

 United States  $4.25

  • Canada – $8.00
  • Australia & New Zealand – $16.00
  • United Kingdom – $10.00
  • India – $16.00
  • Anywhere else – $14.00

We cannot ship to South Africa.

Please be aware that orders sent outside the U.S. may incur customs, tariff, and/or postal charges. Any such charges are the responsibility of the buyer, so please check on the regulations in your country before you buy. If an order is refused, a refund for the merchandise, minus the shipping charge, will be issued when the merchandise is returned to our office

If you receive an order with an error.

Please contact us right away. We will fix the issue as soon as possible with no additional cost to you.

If you’ve changed your mind, or don’t like/need item(s) you ordered.|
Items can be returned within 30 days of your order if they undamaged and in the original packaging. Items can be returned to us at Jill Wiseman Designs, 4717 Priem Lane, Suite 301, Pflugerville, TX 78660. Items that cannot be returned include:

    • autographed items
    • patterns
    • garage sale items
    • items that we noted as discontinued at the time of purchase
    • special order items
  1. Return items must be unused and undamaged. Kits must be complete.
  2. If the entire order is returned or if your returned order incurred additional or unusual shipping costs, we may deduct our cost for shipping the order to you from your refund.
  3. We do not refund your cost for sending us the returned item unless there was a mistake on our part. 
  4. Please include a note in your package with your name and contact information. Also let us know if you want a refund to the original method of payment, or a store credit.